2021 was a busy year for insurers. Beyond supporting customers through an ongoing global health crisis, they’ve also faced increased competition from a growing number of insurtechs and pressure from customers to deliver a seamless, digital-first experience—all in addition to ensuring the overall customer experience is positive. All of these changes in the industry call for insurers to be more agile and open to change and innovation. 2022 is sure to continue to disrupt the status quo. Here are five trends we expect insurance companies around the world to see in 2022...

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