2023 is looking likely to be a breakout year for artificial intelligence (AI) and machine learning (ML). Some industry-watchers predict that recent breakthroughs in AI might lead to a new revolution in society akin to the industrial revolution, the invention of the internet, or the advent of the smartphone. A wide variety of Industries have been using AI for decades, which brings up the question: What are some common AI/ML use cases? What use cases should business and IT leaders track, as they shape a holistic process automation strategy?

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