Process Automation

Automate anything with a single platform

Orchestrate people, bots, systems, and AI to drive maximum process efficiency.

Workflow diagram automating insurance claim processing

Top Benefits

Drive continuous process improvement

Enable automation across your organisation to enhance your team’s productivity and reduce errors.

Unleash innovation

Free your personnel from repetitive tasks so they can focus on higher-value work.

Enhance operational agility

Quickly adapt processes to changing market demands and stakeholder needs.

Adopt an automation-native strategy

Apply an automation-first approach with technologies that seamlessly work together.

Complete automation at your fingertips

Process Orchestration

Build workflows that unite people, business rules, systems, bots, and AI in end-to-end process orchestrations.

Robotic Process Automation

Build bots with low-code to automate across any system and eliminate repetitive manual tasks.

Artificial Intelligence

Automate content processing using the Appian AI Skill Designer, the low-code designer for private AI models.

API Integration

Easily connect systems via APIs with low-code design tools and hundreds of prebuilt connectors.

See why companies choose Appian for end-to-end process automation

A Leader in the Gartner® Magic Quadrant™

#1 For the Complex Internal Application Use Case

A Leader in the 2024 Gartner®Magic Quadrant™ for Enterprise Low-Code Application Platforms (LCAP).

The Forrester Wave™: Digital Process Automation Software, Q4 2023

Appian named a Leader in digital process automation.

Recognises Appian across top capabilities.

Appian Leads Everest Group PEAK Matrix® Assessment for Process Orchestration

Everest Group recognises Appian across top capabilities.

Frequently Asked Questions

How the Appian Platform can benefit your business, understanding its features.

What is the Appian Platform?

Appian orchestrates business processes. For over 25 years, we have helped industry leaders drive valuable outcomes, like improving innovation and gaining a stronger competitive advantage. The Appian Platform supports these goals with process orchestration, automation, and intelligence. Our customers design their processes using tools like process models, low-code, and data fabric. They automate tasks with built-in AI and robotic process automation. And they continuously improve processes using process intelligence software with process mining and AI recommendations.

What are the top use cases for Appian software?

Gartner ranks Appian number one for complex internal applications, according to their 2024 Gartner® Critical Capabilities for Enterprise Low-Code Application Platforms (LCAP) report. While organizations use Appian for a wide range of use cases, these are some of the most common:

‍Public sector: Public sector case management Federal acquisition State and local eProcurement

‍Financial services: Financial services customer onboarding and servicing Financial services Know Your Customer

Insurance: Insurance connected underwriting Insurance claims processing

‍Life sciences: Drug safety and pharmacovigilance Life sciences research and developmentAppian works across industries for any complex process.

What does Appian do for the enterprise?

Enterprises use Appian to secure long-term business advantages with better end-to-end processes. Some want greater productivity. Others need to support compliance. Still other companies focus on bringing products to market faster. These lead to outcomes like greater customer retention and a stronger competitive advantage.

Appian software connects workflows, unifies data, and optimises processes to realise these outcomes. Here are a few of Appian’s main capabilities:

> Orchestrate and automate anything with integrated workflow, RPA, and AI.
> Unify your enterprise data with a data fabric to make it accessible.
> Improve user experience across web and mobile devices and in browsers.
> Gain visibility into how your processes are performing with process intelligence, so you can continuously meet and surpass your goals.

What benefits can my business get from Appian process orchestration?

Here are just a few of the business benefits you can expect to see from Appian:

‍Higher profits. Faster, more effective processes help you drive more innovation and get new products to market faster.

‍Performant processes. Automation and orchestration speed things up. Process intelligence enables a virtuous cycle of continuous improvement.

‍Greater agility. Meet changing market demands fast by adapting quickly with low-code.

‍Better compliance. Keep processes aligned with regulations to avoid risks and penalties. Make changes quickly to meet new regulatory requirements.

‍Fewer errors. Offloading repetitive tasks in workflows to automation tools means more accurate work.

Learn more about the outcomes Appian customers are seeing in the real world.

How does Appian technology integrate with AI?

Since day one, Appian has been sharply focused on integrating AI features into processes.

Appian processes incorporate native generative AI in partnership with Amazon Bedrock, using Anthropic’s Claude as the foundational LLM. Data remains secure because stateless AI models “forget” information after processing. Plus, data is protected with role-based access: if a user shouldn’t see specific information, Appian AI won’t show it.

Appian offers two main AI capabilities:

‍AI Skills: AI Skills let you train your own AI models to do specific tasks or build generative AI prompts. You can use pre-formatted generative AI prompts or create your own. With the ability to create free-form prompts, you can do nearly anything with AI -from generating email responses to creating full, outcome-based AI agents.

‍AI Copilot: We also offer the Appian AI Copilot, an assistant for developers and business users. Developers can use AI Copilot to generate test data or automatically create unit tests. Business users can query AI Copilot to generate answers based on their business data or use it to search business documents.

What are the top capabilities and features of the Appian Platform?

The Appian Platform offers process orchestration, automation, and intelligence capabilities that include but are not limited to:
‍Business process automation
‍AI
‍Data fabric
‍Process intelligence
‍Process modeling and low-code design
‍Robotic process automation (RPA)

Have any further questions about Appian? Contact Us

Be part of the process

Join leading organisations using Appian process orchestration.

Process automation platform allowing you to rapidly orchestrate change.

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